Is the product physical or digital?
Nearly all of our products are physical. We are growing our digital cut file collections and the Wild Holiday Home collection is currently only available as a digital download. All other items will be physically shipped to you.
Where is the product made?
We proudly have all of our Wild Whisper paper products printed in Calgary, Alberta, Canada. Our photopolymer stamps are made in the USA.
When will my product be shipped?
Will get your order in the mail within 5 business days of when it was placed and paid for. In the case of extenuating circumstances, we will notify you ASAP.
What will shipping costs be?
Shipping costs are based on your location and the weight of your order. A preview will be available in checkout and will adjust according to what is in your cart.
Is local pickup available?
Yes! Our main pickup location is in Langdon, AB (15 minutes east of Calgary city limits). However, Suzy is in Calgary Monday - Friday, so please reach out to firstname.lastname@example.org to arrange a pick up location and time.
Does Wild Whisper ship internationally (beyond Canada)?
Yes, we ship worldwide! The customer is responsible for assuring that the product can be lawfully imported to the destination country. International orders may be subject to import taxes, customs duties and fees levied by the destination country. These fees are charged once a shipment reaches your country and must be paid by the recipient. Wild Whisper has no control over these charges and can’t predict what they may be. Customs fees and policies are different from country to country and can change regularly. You should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our delivery estimates.
What if I forgot to add something to my order?
If you would like to add additional items to an order that you have already placed and paid for, please place a separate order. If your initial order has not already shipped, we will bundle them together and refund you any difference in shipping charges. If the first order has already been packaged or shipped, we will not be able to bundle them.
What forms of payment does Wild Whisper accept?
We accept Visa, Mastercard, American Express, PayPal, and Debit cards associated with any of the listed companies. Your billing preferences can be changed by accessing your account information.
What is the return policy?
Detailed images and descriptions are shown for each product. Please review these carefully before making a purchase as it takes time to package and ship each order. We have a 30 day return policy. If you are unhappy with the product you have received, you may return it undamaged and unopened and we will refund the purchase price minus a 15% restocking fee. If the return is due to our error, or a product defect, we will not charge the restocking fee and will refund the shipping costs too. Please email us at email@example.com if you need to return any items.
Does Wild Whisper sell wholesale?
If you are a retailer interested in carrying our products we would love to hear from you! If you have any wholesale inquiries, please contact us at firstname.lastname@example.org.